Are you looking for a way to contact GoTV Customer Care? and you have probably had no idea where to reach out to their support.
Worry, no more, reaching out to the GoTV support team is not as difficult as it seems.
But wait, before we proceed to our main topic let me ask you a question, what kind of issue are you having?
If you are able to answer this question without any hesitation don’t you have no reason to bother yourself, however, if you are struggling to figure out what the issue exactly is, I will advise you to know how to describe it and note it down.
Details You Need To Contact GoTV Customer Care
A reputable pay television terrestrial service like GoTV has a lot of customers, so in this case, you will need to identify yourself.
Identifying yourself will make it easy for the support team to assist you and resolve the issue quickly.
But wait, do you know how to identify yourself? Well, as long as you are their user then you definitely have some personal details entitled to your account.
Those details can be used to identify your GoTV account, here is the summary of what the customer care support will likely ask.
- Smart Card Number
- Personal Details entitled to your account
Kindly note that these details are meant to keep private and not to share publicly by anyone you didn’t trust.
How to Contact GoTv Customer Care?
Basically, there are 3 ways to contact GoTv customer care.
- By phone number
- E-mail Address
- Social Media Pages
Expected Response Time
| Contact Method | Response Time |
|---|---|
| Phone Support | Almost instantly |
| Email Support | Within 48 hours |
| Social Media (Twitter and Facebook) | Within 24-48 hours |
1. Calling GoTv Support Via Phone Number
The most convenient and fastest way to reach out to GoTv customer care support is by contacting them through their helpline phone number.
It’s always a good idea to have your GoTV account details ready before making the call.
Their helpline phone number is +2348039044688, advise you to be more specific when describing the issues you are facing, the more specific you are the easier it will be for both of you.
The support team will provide the necessary steps to resolve your issues without any headaches.
2. By GoTV Email
If you didn’t like calling you can simply switch the method to use email instead, this way you can type and explain the issues you are facing.
The more specific you are the more easier it will be for the customer to spot your issues.
- Compose an email: Open your email client and create a new message. Address it to GoTV Customer Care at GOtvNigeria@multichoice.co.za.
- Subject line: In the subject line, you are to briefly summarize your concern or query.
- Body of the email; this is where you will write the complete issues you are facing.
Don’t forget to end your email with a polite closing and include your contact information, such as your phone number, in case they may need to reach you.
3. By Social Media Pages
Just like any other reputable company, GoTV has established its social media pages where customers can reach them to address their concerns.
These social media pages are easy to find, all you have to do is to search GoTV in any social media you want to reach them.
However, don’t be too quick to send your concern without clearly checking whether you are messaging the right handle.
The easiest way to know the official page is to look at the verified badges and a business-verified badge if you are using Twitter.
Frequently Asked Questions
How can I contact GOtv customer care?
There are many ways to contact GoTV Customer Care, either via email or phone number and even email address, depends on how urgent you want them to respond.
What are the available customer care channels for GOtv?
Phone number, email address and a social media pages.
Is there an email address I can use to contact GOtv customer care?
Yes, there is an email address specifically for contacting the customer care support team, the email address is GOtvNigeria@multichoice.co.za, be very detailed when sending the email and end it with your contact information.
Can I reach GOtv customer care through social media platforms?
Yes, you can reach them via social media pages, however, you need to check the blue tick very well and make sure you are messaging the right page.
How long does it typically take to get a response from GOtv customer care?
Well, you will get a response in 24 to 48 hours.
Conclusion
Hope you find this content helpful, if you have any questions or concerns feel free to drop them down in the comment section.